Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ncwstoreless.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Another thing I've also really liked about this stand is that I can just fold it up and just toss it in my backpack. It's very slim when it's folded and very light (seems to be made out of aluminum). My only gripe here is that the hooks where the phone sit do extend out a little bit at the bottom and have scratched against something in my bag and did peel off some of the paint. But I've been able to just paint it over with some I have at home. Although it keeps happening over and over. But in my opinion, this is a small thing since the stand is very functional.
• Perfect for video chatting, eliminating the stress placed on your hands and arms from constantly switching back and forth during long chat ses...More
• Perfect for video chatting, eliminating the stress placed on your hands and arms from constantly switching back and forth during long chat sessions, and providing a hands-free environment
• Perfect for using it as a charging stand next to the bed side
• No more struggling to lean the phone on the side of a wall during video chat, only to have it fall down moments later
• Big bottom padding stabilizes the stand, preventing it from sliding and providing a sturdy foundation when adjusting the angle viewing point or during phone usage
• Big bottom silicone soft pad prevents not only scratching the base of the stand, but also the base of where the stand is placed
• Two leg silicone soft pads as well as the U-shaped pad prevents the bottom and back of the phone, or any device, from scratching and scuffs, while also providing a sturdy foundation to keep the device stabilized
• Multiple viewing angles allows versatility to adapt to any environment, whether it'd be standing up, lying down, or just sitting, placing the screen exactly where desired
• Two legs has ample spacing to fit most phones with thicker cases
• Aluminum material is thick, strong, and durability is high, while also being fairly lightweight
• Hole openings in the back-plate allows neat placement of charging cable or power cable
CONS:
• Viewing angle can be a little stiff to adjust
• Hinge is tight, therefore prolong periods of usage in frequent viewing angle adjustments may loosen its tightness
#2 Being as several of the latest top tier phones are 6.3 to 6.8 iches tall I'd double the height of the back piece for support, as is it doesnt support even half the height of my phone, still stable though.
Bottom line I looked everywhere on the internet, at any price, with the exact model & dimensions of my phone with a case, and I couldnt find a better designed or made phone stand, than this one.
Geez these guys should hire me !
PS. It's stable enough to tap or swipe the screen or squeeze side buttons on your phone without having to pick it up.
I'm rarely totally satisfied with an order, this one is 💯%.
The stand also has a hole in it so you can pass your power cord through instead of looping it awkwardly around. It's attractive, too — it looks very nice on the side table near my bed or on my sofa. I'm very happy with my purchase!
Great no skid pad on the base so no sliding around the desk and ...More
Great no skid pad on the base so no sliding around the desk and there are also no-skid pads in the cradle arms so the phone sits solidly in the arms. I don’t have to hold the base and phone either to tap my phone awake or icons on the home screen ... that’s how substantially weighted this product is. I highly recommend it.
I own a Samsung n...More
I own a Samsung note 8 with an Otter Box protection. I tried using another product and what a disappointment, and I am returning to seller. The hole in the backplate is a nice touch, allowing for charging cable attachment. SO sturdy, I'll probably have this for the rest of my life. A good buy and quite reasonable in price.
I own a Samsung n...More
I own a Samsung note 8 with an Otter Box protection. I tried using another product and what a disappointment, and I am returning to seller. The hole in the backplate is a nice touch, allowing for charging cable attachment. SO sturdy, I'll probably have this for the rest of my life. A good buy and quite reasonable in price.
They are very sturdy construction and my phones feel very stable on them, both horizontal and vertical.
There are 4 grippy pads on the bottom, so they don’t slide or scratch the surface they are on. They also have small silicone grippy pads where the phone sits, so the phone doesn’t slide or get roughed up by the edges of the stand. I LOVE THESE!
I use it for my pi...More
I use it for my pixel 6p and my ipad.
Pros:
> Holds its angle perfectly, never gets loose.
>...More
Pros:
> Holds its angle perfectly, never gets loose.
> simple yet functional
Cons:
> none